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Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Hiring Priority: Active Hiring
Home-BasedThe DCX Client Services - Home Based Account Coordinator will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.
The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.
REQUIRED CORE COMPETENCIES
Effective communication skills with a problem-solving attitude
Possesses strong multi-tasking and prioritization skill sets
Work well with others and be a team player
Research-driven and customer-focused individual
Accurate with detailed information
WHAT YOU WILL DO
Responsible for responding promptly to customer inquiries.
Responsible for providing customers with information on product pricing, features, and availability.
Responsible for creating proposals, quotes, and opportunities.
Responsible for creating presentation format and compiling data for the preparation of sales presentations.
Responsible for documenting all order-related activities in various systems.
Ensures up-to-date records of customer interactions, transactions, comments, and complaints.
Responsible for managing high volume of inbound and outbound emails.
Responsible for providing general day-to-day customer service to clients and vendors.
Ad hoc duties as assigned
WHAT WE LOOK FOR
Education: College degree in Marketing, Communications, Business Administration, or any related field.
Experience: 1–3 years of experience in Customer Service, Sales, Marketing, Account Coordination, or direct promotional sales.
Language Proficiency: Very proficient in both written and spoken English.
Working Schedule: Ability to work within US operating hours.
Technical Skills: Proficient in Microsoft Office and Google Workspace applications.
Industry Specific Software/Knowledge:
Experience in the promotional products industry is highly preferred.
Customer-oriented with the ability to adapt and respond effectively to diverse customer personalities and needs.
Experience handling inbound and outbound calls, customer retention, and inside sales is preferred.
Experience creating quotes, proposals, sales presentations, and customer documentation.
Experience managing high-volume email correspondence and customer inquiries.
Familiarity with promotional industry-specific software such as Sage, ESP, CommonSku, and Syncore.
Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
Proficiency in Google Sheets, Gmail, and other Google Workspace applications.
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
Basic exposure to NetSuite is ideal.
Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
WHAT WE OFFER
Salary Range: Php 37,500
Industry: Promotional Products
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM CST (USA)
Workdays: Monday through Friday (USA)
#DCXWorkFromHome Set-up
BENEFITS WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government Mandated Benefits Employer Share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Originally posted on Himalayas
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